Refund policy
At our store, we prioritize your satisfaction and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to assist with returns and refunds.
Eligibility for Returns:
Products can be returned within 30 days of receipt. Items must be in their original condition, unused, and with all tags and packaging intact. Certain items, such as opened skincare, makeup, or bath products, are non-returnable due to hygiene reasons unless defective or damaged.
Return Process:
- Email us at lalueurbeautystore@gmail.com with your order number and details of the return.
- We will provide you with instructions and a return shipping label if applicable.
- Pack the items securely and send them to our address: 300 Tall Oak, Irvine, California 92603, United States.
Refund Policy:
Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned items. Shipping fees are non-refundable unless the return is due to a defect or our error.
Exchanges:
We offer exchanges for defective or damaged items. Please contact us immediately for assistance.
For further inquiries, feel free to reach out to our support team. We value your trust and are committed to ensuring your satisfaction.
